Return Goods Policy

1.1 Product Not Eligible for Return or Credit

Rockwell shall not be obligated to accept returns or issue credits for products which are or have been:

• returned without proper notification and/or prior written authorization in the form of a RGA form issued by Rockwell.
• returned more than ninety (90) days following Customer’s receipt of shipment.
• returned with less than ten (10) months remaining until Product expiration date.
• sold on a “no return” basis.
• not in the original packaging or when the packaging is damaged (other than in the case of damage during shipping described in Section 2.0), defaced or opened. (Resealed cases / packs not eligible for return or credit)
• discontinued by Rockwell.
• allegedly received with unacceptable dating but not reported to Rockwell within thirty (30) days of Customer’s receipt.
• mis-shipped or damaged during shipping if:
  • not reported to Rockwell within two (2) business days of Customer’s receipt
  • or if reported within this timeframe but not returned within thirty (30) days of Customer’s receipt
• promotional sales products or samples.
• deteriorated because of improper handling, abuse, or other factors not due to Rockwell (including without limitation, fire, flood or other natural disaster).
• opened, partly used, or the labels or seals have been tampered with or removed.
• special or custom Products made to Customer’s specification.
• involved in a bankruptcy, liquidation, distressed, sacrifice, or fire sale.
• purchased from someone other than Rockwell.
• provided at no charge. This product is not eligible for return for credit under any circumstances.
• received without the signed Rockwell RGA form. Rockwell shall have no responsibility or liability to Customer for product returned without signed RGA. Any such product(s) will be destroyed upon receipt of such product(s).

1.2 Product Eligible for Return / Credit

In all cases, prior authorization (evidenced by a Rockwell RGA form) is required from the Rockwell Customer Service Department. Credit will not be issued without the Rockwell Customer Service Department’s prior authorization. 

In order to be eligible for return and credit, if applicable, disposables or parts must be:

• handled, maintained and stored properly at all times.
• stored at the originally delivered site, in the original, unopened, and undamaged carton or package.
• handled and stored in a sanitary manner.
• handled and stored to avoid contamination of any kind.
• stored at the temperature indicated within Product packaging information.
• maintained in accordance with any and all other handling and storage recommendations and information provided in Product literature, labeling, packaging information and/or otherwise made available to Customer.

2.1 Prompt Notice of Shipping/Ordering Errors or Damage:

For credit eligibility consideration under the Return Goods Policy, Rockwell’s Customer Service Department must be notified of any alleged ordering / shipping errors (including damage during shipping) with respect to product delivered hereunder within two (2) business days after Customer’s receipt of product, regardless of the alleged problem or cause for return.

2.2 Return Timeframe:

Notwithstanding the foregoing, in all cases, Product eligible for return must be properly returned with prior authorization and the associated signed RGA form to Rockwell within thirty (30) days after Customer’s receipt thereof in order to qualify for credit upon such return. Customer may return such Product freight collect. Product returned by Customer after thirty (30) days of shipment will be considered Customer’s Excess Stock. (see Section 4.0)

2.3 Credit:

Provided that returned Product which was shipped in error (or Product damaged in shipping) is received by Rockwell and meets all requirements set forth herein, Customer shall be eligible for one hundred percent (100%) credit.

3.1 Prompt Notice of Order Error:

For credit eligibility consideration under the Return Goods Policy, Rockwell’s Customer Service Department must be notified of the customer error with respect to Products delivered hereunder within two (2) business days after Customer’s receipt of Product.

3.2 Return Timeframe:

Notwithstanding the foregoing, in all cases, Product eligible for return must be properly returned, with the associated signed RGA form, to Rockwell within thirty (30) days after Customer’s receipt thereof in order to qualify for credit upon such return. Product returned after thirty (30) days of Rockwell’s shipment to Customer will be considered return of Excess Stock.

3.3 Credit:

3.4 Pick-up Charge/Return:

3.5 Product Not Eligible for Return for Customer Order Errors:

Rockwell will not authorize the return custom manufactured Product that was purchased as a result of a Customer order error.

4.1 Return Timeframe:

Product is not eligible for return / credit after ninety (90) days from the date of Purchaser’s receipt of such Product.

4.2 Credit:

Provided that returned Excess Stock Product is received by Rockwell and meets all requirements set forth herein, Customer shall be eligible for a fifty percent (50%) credit.

4.3 Pick-up Charge:

If Rockwell arranges for pick-up of Excess Stock Product that is eligible for return, the Customer will be responsible for freight costs associated with the return. Customer may also be responsible for restocking fees.

4.4 Excess Stock Product Not Eligible for Return:

Rockwell will not authorize the return of Excess Stock of custom manufactured Product.

5.1

Credit will be issued based on the original purchase price.

5.2

Credits expire ninety (90) days from the date of issue. Any credit that is not redeemed within ninety (90) days is null and void.

5.3

Deductions from payables may not be taken until Credit Memo is issued.